Send an email to info@picolinatours.com for all
queries related to payments and chargebacks with
credit card.
Welcome! We are delighted that you have chosen us and have
placed their trust in our services. Our objective is
give you the best possible experience at the most affordable prices.
To ensure a smooth and hassle-free experience, please take
Take a moment to carefully review our Terms and
conditions before making a reservation. When booking a tour or
travel product with us, you agree to the applicable Terms
in force at the time of your reservation. These Terms are a
legally binding agreement.
If you have any questions or concerns before your tour, please do not hesitate
in communicating with us. We are committed to providing you with the
best experience possible and we will help you in any way we can.
On the day of your tour, activity or transportation, please bring a copy of your
ticket. You can submit an electronic version on your phone or other
device, or you can print a paper copy. After performing
a deposit and receive confirmation, you will receive your ticket(s), a
receipt and a copy of our terms and conditions. If you need
a new copy of your ticket, contact us by email
before the tour.
Service refund policy: In our company we are
committed to providing high quality services to our clients.
However, if for any reason you are not satisfied with the services
borrowed, we offer a 100% store credit policy
for eligible returns. Please note that we do not offer
cash refunds for services. All returns are

will be processed as a store credit to be used for
future services.
Refund Eligibility: Refund requests must be
be in writing and sent to the Travel Company. Application
refund must include a brief explanation of the reason for the
return. The refund request must be made before the
tour start date and time. The refund request will be reviewed and
A response will be issued within 1 to 120 days after your
reception.
Store Credit: Store credits will be issued within
120 days after receipt and review of the request for
refund. Store credits are valid for one year from
the date of issue and can be used for any future services
provided by the travel company. Store credits are not
They are refundable and cannot be exchanged for cash.

Cancellation policy: The Tourism Company reserves the
right to cancel tours, activities or transportation in case of
unsafe conditions or unforeseen circumstances. In case of
guest cancellations, no discounts or
refunds for requested services that are canceled or not
used by the guest.

Please note that the images, photographs and videos used in
Our advertising materials are for illustrative purposes only and
They may not be an exact representation of the product. TheTour
Company reserves the right to change images and
product specifications at any time without prior notice.
Our promotional and marketing materials are intended to
give you an idea of ​​the products we offer, but they are not
binding in detail. The content of other linked websites
through hyperlinks is for informational purposes only. To the

accept our terms, you acknowledge that your understanding of the
tour, activity or rental is based on these materials
illustrative and may not be an exact representation of the product
real. All rights are reserved by the Company
Tourism.
Customers agree to communicate in good faith with the Company.
Tourism at all times. In case of a refund request,
complaint, disagreement or dispute, customers agree to notify
immediately to the travel company in writing and give the
company a reasonable time to respond and resolve the problem.
To ensure that a resolution is reached, it is expected that the
clients engage in fair and respectful dialogue before making
any negative comments on social networks. This dialogue
must be professional, free of insults, accusations and prejudices and of
respectful tone on the part of both parties.

The client acknowledges that participating in tours may involve risks
important for health and safety. The client assumes all
risks and releases the tourist company from any claim or cause
cause of action arising from damage, injury or death resulting from
such risks. The customer agrees not to hold the shipping company responsible.
travel, its authorized agents, local operators or subcontractors
for any physical or mental harm, injury or death resulting from the
participation in tours, activities or transportation.

Transportation, activities and other tour components will be
provided by local suppliers chosen by the Company
Tour. It is important to note that the standards for these
Services may vary from those of the client’s country of origin.
The Tour Company will always endeavor to choose suppliers
accredited and comply with local health and safety regulations.

The terms and conditions of these suppliers will be applicable to
their respective components and will also be incorporated into these
Terms and Conditions. The Company’s Responsibility
Tourism will not exceed that of any provider. The quality of the
components of the course will be evaluated according to the regulations and
local standards.
The client recognizes that this type of activity requires flexibility and
may allow changes to the itinerary made by the Shipping Company.
Tourism. The client understands that the tour, activities, equipment,
transportation, routes, schedules, amenities and mode of transportation
Transportation may change without prior notice due to various
circumstances, such as weather, strikes, pandemic restrictions and
unexpected events. The Tour Company will use reasonable efforts
to adapt to such circumstances, but they are beyond your control.
By booking a tour with the Travel Company, the customer agrees
act in good faith and follow the instructions of the tour leader or
of the designated representative at all times.

The client must Comply with all local laws and regulations during your travels
and inform the Tour Company of any medical conditions
that may affect your participation in tour activities. He
Customer is responsible for any costs incurred due to damage or
theft of the facilities during your tour, and you must take the
measures necessary to ensure your own safety, including
follow posted health and safety warnings.

The decision of the Tourism Company in all matters related to the
safety and well-being is final and your responsibility will not be seen
affected by the client’s failure to comply with these terms.
The client grants permission for the Tourism Company to take and
use photographs, videos and images of the products and services of
the company, including individual and group participation, for purposes of
marketing. The client acknowledges that these images may be
used for advertising or illustrative purposes, but only their
name if attributed to him personally. The client accepts not
take legal action against the Tourism Company or the
photographer for the use of these images and releases the photographer from
any claim or liability.
The client acknowledges that the “service” provided by the Company
Travel includes customer service, tourism and travel services.
concierge, and all communications, including prices
confidential and privileged customer service, emails,
chats and concierge phone calls, are considered part of
this service.

The client understands that the service is time based
and cannot be reversed, and includes communication with guests,
organization of tours and activities, preparation of details and
instructions, availability check, confirmation of
routes and transportation, and communication with suppliers of
tours and activities. By requesting and participating in the service of
customer service of the Travel Company, the client accepts that
has provided the service.

The customer acknowledges that all credit card payments
made to the Travel Company are final and binding.
Any attempt to initiate a credit card dispute or
chargeback will be considered a breach of agreement
between the client and the Tourist Company.

The client agrees to retract and close any dispute
immediately opened in favor of the Tourism Company and its
authorized agents. If the customer continues with a card dispute
credit or chargeback, you will be responsible for all
associated costs and fees, including, but not limited to, legal fees,
collection fees, interest payments, travel expenses and penalties
imposed by the issuing bank.

No discounts or refunds will be offered for missed or missed services.
unused due to circumstances beyond our control, such as
weather, traffic, late start times, late arrivals or
any other factor on the ground. This also applies to
situations in which the client is at fault. The travel company
and its authorized agents will not be responsible for these services
lost or unused.

Tours and activities are priced in USD cash. it’s possible
Credit card payments may not always be available on
the starting point of the tour and, if accepted, a
transaction fee ranging from 6% to 28% or more. Also
You may be asked to provide identification with
government issued photograph. Due to high fees and risk
chargeback fraud, vendors and local guides
They may be cautious about accepting credit card payments.
credit in the regions where we serve.